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Payments, Store Credits and Promotions

What are the available modes of payment?

For online purchases, we offer the following modes of payment – Visa, Mastercard, American Express.  

 

What is Store Credit? How do I use it?

Store credit is credit that you can use towards the purchase of an item from our Site. It comes in the form of an electronic voucher. Store credit is valid for 3 months from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable.

Any unused value in a store credit voucher will remain in your account and can be applied to your next order.

I’m not sure if the payment for my order is successful. What do I do?

You will need to log into your account to access your order history page. If you receive an order confirmation email, this means that your payment was successful and your order is being captured.

 

Why did my payment fail and what should I do?

There might be some disruptions to your connection during the checkout process and thus resulting in an unsuccessful payment. If your payment failed, you will have to make another order again.

 

Are the any ongoing promotions and discounts?

You may checkout our Facebook and Instagram page for more information on ongoing promotions.

 

Why am I unable to use my discount code?

There may be several reasons. The discount code might have expired. The discount code might have conditions for selected products or have a minimum purchase requirement. In this case, please check on the T&Cs of the discount code.

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