Order Issues

Can I amend or cancel my order after confirmation?

Your orders are packed as soon as we get them and once you receive the confirmation email, it means that it is probably being processed. This means we are unable to amend or cancel any orders after confirmation.

 

I received a defective item. What should I do?

We’re very sorry for sending you a defective item. Please email to hello@sg.pigeon.com within 7 business working days upon receiving your order with the following details:

 

• Your order number
• The name/product code of the defective item
• Photograph/video of the defect

We will be in touch on the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to exchange the items. Only next day delivery timeslots are available.

If a replacement is no longer available, we will proceed to do refund to your payment mode within 7 working days. Returned items must have all the parts and accessories that came with it. No extra fees will be charged for refunds to your account in this case.

 

I received a wrong item. What should I do?

We’re sorry that we mixed up your order. Please email to hello@sg.pigeon.com within 7 days upon receiving your order with the following details:

• Your order number/invoice
• The name/product code of the wrong/missing item
• Photograph of the wrong item

We will be in touch with the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to exchange the items. Returned items must be in original packaging, and unused.

If a replacement is no longer available, we will proceed to do refund to your payment mode within 7 working days. Returned items must be unused and have all the parts and accessories that came with it.

 

An item is missing from my parcel. What should I do?

We’re sorry that we missed your item! Please email to hello@sg.pigeon.com with the following details:

• A picture of the all the goods received.
• A picture of the list of items.
• Your order number and the missing item with product code

We will be in touch with the next steps to take and advise on the availability of replacement. Upon review and verification, we will arrange for courier service to deliver the missing items. Only next day delivery is available.

If a replacement is no longer available, we will proceed to do a refund to your payment mode within 7 working days. No extra fees will be charged for refunds to your account in this case.