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Delivery

Can I track my order? / Where is my order?

Track your order by clicking on the tracking ID provided in the dispatched email.

All deliveries will come with tracking. The tracking ID can be found in the dispatch email.

Please allow 1 business day after dispatch for the order status to be updated. If you are unable to trace your order after 1 business day, please email to hello@sg.pigeon.com

 

What are your shipping options?

We currently offer these delivery options so that you can choose the one that best suits your needs!

 

  • FREE Standard shipping with minimum purchase of $60: Delivers within 2-3 business working days upon dispatch.

 

  • Express Shipping $9 (1-2 business working days upon dispatch): 9am to 6pm

 

  • Standard Shipping $6 (2-3 business working days upon dispatch): 9am to 6pm

 

Upon order confirmation, your order will be dispatched to our courier partners within 2 business working days. Thereafter, you can expect your delivery within the above timeframes.

 

Are there restricted areas/zones in Singapore that you do not deliver to?

We do not deliver to P.O boxes, army camps, hotels, and most of the islands in Singapore as deliveries will require a signature upon delivery and we want to ensure that the parcel is delivered to the right people.

 

Do you deliver on weekends?

Yes we deliver on Saturdays (excluding public holidays) from 9am to 6pm. Simply indicate your preferred timeslot by selecting the weekend delivery option upon checkout.

Please indicate under the remarks section in the checkout page that you want weekend delivery.

 

Are there additional charges for re-delivery?

Yes, the re-delivery charges will be fully absorbed by customer if they fail to receive their parcels after 3 delivery attempts. Parcels will be returned to PIGEON if the 3rd delivery attempt is unsuccessful. To retrieve your parcel, you can

 

  • Collect it at PIGEON’s office
  • Choose our re-delivery services here: https://pigeonsg.com/products/courier
  • Arrange for your own courier service to our office:

80 Bendemeer Road, #06-01B Singapore 339949

Operation Hours: Monday – Friday, 9am to 5pm (avoid lunch time from 12pm to 2pm), excluding Singapore public holidays

 

Do you deliver internationally?

No, we don’t offer international deliveries at the moment but we're working on it! We only do domestic (Singapore) deliveries at the moment.

 

What happens if I did not manage to collect my order?

the parcel will be returned to PIGEON. For us to dispatch your order to you again, re-delivery fees will be chargeable and re-delivery timeslots are only available the next working day.

We will keep the parcel for 8 weeks and if the parcel is not retrieved, it will be forfeited without refund.

 

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